Front Desk Officer / Receptionist at Chrisvirgy Homes

Job Description (Key Responsibilities)

• Welcome guests professionally and provide prompt check-in and check-out services
• Handle guest reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints courteously and efficiently
• Maintain accurate records of guest information, reservations, and billing
• Coordinate with housekeeping and maintenance to ensure room readiness
• Provide guests with information about hotel services, facilities, and local attractions
• Handle cash, credit card transactions, and maintain accurate financial records
• Ensure compliance with hotel policies, procedures, and safety regulations
• Support management in daily front office operations and reporting.

Job Specification (Skills & Competencies)

• Interested candidates should possess a Bachelor`s Degree with 2 - 4 years experience.
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking abilities
• Professional appearance and demeanor
• Basic knowledge of hotel property management systems and Microsoft Office
• Problem-solving skills and ability to remain calm under pressure
• Teamwork and adaptability.