Front Desk Officer at Owens and Xley

Job Description

• We are seeking a friendly and organized Front Desk Person to join our spa team.
• The ideal candidate will be the first point of contact for clients, providing exceptional customer service and ensuring smooth operations at the spa.

Duties / Responsibilities

• Greet clients with a warm and welcoming demeanor as they arrive at the spa
• Answer phone calls, schedule appointments, and assist clients with inquiries or requests.
• Check-in clients for appointments and process payments using the spa's booking system.
• Provide information about spa services, packages, and promotions to clients.
• Coordinate with spa therapists and staff to ensure smooth client flow and scheduling.

Skills / Requirements

• At least 3 years previous experience in a customer service role, preferably in a spa or hospitality setting.
• Proficiency in using computerized booking systems(e.g., Microsoft Office).
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to work well under pressure in a fast-paced environment
• Flexibility to work evenings, weekends, and holidays as needed.