Front Desk Officer at Olakleen Holdings Limited

JOB SUMMARY

The Front Desk Officer projects the brand impression of the company to the customers through exceptional client service delivery. The Front Desk Officer is responsible for answering phones, greeting customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and executive staff.

JOB DESCRIPTION

• Answering telephone calls in a professional manner at all times
• Greet and welcome guests
• Answer inquiries about company and address complaints
• Maintaining diaries and arranging appointments
• Taking messages and giving feedbacks
• Accepting packages and liaising with visitors
• Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times
• Implementing and maintaining procedures/administrative systems
•  Liaising with staff, suppliers and clients
• Standing as an interface between the staff and guests
• Writing reports as may be required at the office
• Monitor office supplies and place orders when necessary
• Ensure reception area is tidy

Minimum Educational Qualification

• First degree in Secretarial Studies, Business Administration or business-related field
• Minimum of 3 years relevant post-graduation experience.

Technical:

• ​​Proven experience as front desk representative, agent or relevant position In-depth understanding of office management procedures and departmental and legal policies.
• Proficient in MS Office
• Problem-solving skills
• Excellent organizational and multitasking abilities
• Preparing work schedules
• Recording and reporting
• Problem solving technique
• Strategic thinking and strong execution skills.
• Familiarity with office machines like scanner, photocopier, printer etc
• Excellent hands-on experience in carrying out administrative functions.
• Strong communication and people skills
• Customer service oriented

Non Technical

• Excellent interpersonal skills
• Ability to manage a variety of cross-functional team members
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills

SALARY RANGE

N100,000 - N150,000