Front Desk Officer at Naturesgift Wellness Spa

Requirements
Education and Qualifications:

• A minimum of OND is required for this position.
• 2 - 6 years relevant work experience.

Customer Service Skills:

• Excellent interpersonal and communication skills.
• Friendly and welcoming demeanor.
• Ability to remain calm and professional in stressful situations.
• Strong problem-solving skills.

Organizational Skills:

• Ability to multitask and prioritize tasks effectively.
• Attention to detail to ensure accurate booking and scheduling.
• Basic computer skills for handling reservations and payments.

Administrative Skills:

• Experience with phone systems, appointment scheduling software, and cash handling.
• Ability to maintain and update customer records.
• Handling inquiries, reservations, and cancellations efficiently.

Professional Appearance:

• A neat and well-groomed appearance.
• Dressing in accordance with the spa's dress code.

Customer Focus:

• Providing exceptional customer service by addressing customer needs and concerns.
• Anticipating customer preferences and offering personalized recommendations.

Sales and Upselling:

• Promoting spa services and products to increase revenue.
• Cross-selling and upselling additional treatments or packages.

Teamwork:

• Collaborating with other spa staff, such as therapiststo ensure smooth operations.
• Assisting with maintaining cleanliness and organization in the reception area.

Flexibility:

• Handling unexpected situations and adapting to changing circumstances.

Confidentiality:

• Maintaining the confidentiality of customer information and sensitive spa-related matters.

Conflict Resolution:

• Effectively resolving customer complaints or issues with professionalism and empathy.