Front Desk Officer at Meridiem Eye Clinic

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages, etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels, etc.
• Check, sort, and forward emails
• Monitor office supplies and place orders when necessary
• Providing help and advice to customers using the organization’s products or services.
• Calling of patients in event of glasses being ready, change and rescheduling of appointments.
• Working as cashier and store keeper.
• Typing medical reports.
• Inventory frames and accessories weekly.

Requirements

• Proven experience as front desk representative, agent, or relevant position will be an added advantage
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation.