Front Desk Officer at Highbridge Homes Limited

Job Description

• Welcome and greet visitors, clients, and employees in a courteous and friendly manner.
• Direct visitors to the appropriate person or department, maintaining a clear understanding of the organization's layout and personnel.
• Answer and route incoming phone calls to the relevant individuals or departments.
• Respond to general inquiries via phone, email, or in-person and provide accurate information or direct inquiries appropriately.
• Maintain an organized and up-to-date calendar of events and appointments.
• Offer assistance to guests and clients, including providing directions, information, and assistance with any special needs or requests.
• Ensure visitors sign in and out according to security protocols.
• Assist with various administrative tasks such as data entry, filing, photocopying, and document preparation.
• Monitor access to the premises, ensuring only authorized personnel enter the facility.
• Relay messages and information to the appropriate individuals within the organization.
• Maintain clear and effective communication with various departments to ensure smooth operations.
• Address and resolve minor issues, concerns, or complaints from visitors, clients, or employees to ensure a positive experience.