Front Desk Officer at Gamay Properties

Job Description

• Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, providing company information to clients, and attending to walk-in clients.
• Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

• Greet, communicate with and welcome guests
• Answer all the customers' questions and address their complaints
• Ensure excellent customer experience and satisfaction
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Maintain records and files.

Requirements

• OND / HND Certificate
• A minimum of 1 year of proven experience in a similar role.
• Good understanding of office administration.
• Superb written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Good knowledge of MS Office programs.
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Good team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-oriented mindset
• Female candidate is preferred due to office gender balance
• Close proximity to Ikeja is key.