Front Desk Officer at EMEL

Key Responsibilities
Patient Reception & Registration:

• Welcome patients, visitors, and clients politely and professionally.
• Register new patients and update existing patient records accurately.
• Verify patient information and documentation.
• Direct patients to the appropriate departments or units.

Appointment Management:

• Schedule, confirm, and reschedule patient appointments.
• Manage daily appointment logs and clinic schedules.
• Inform patients of delays, cancellations, or changes when necessary.

Communication & Customer Service:

• Answer phone calls, emails, and walk-in inquiries promptly.
• Provide accurate information about hospital services, visiting hours, and procedures.
• Handle patient complaints calmly and escalate issues when necessary.
• Maintain professional communication with patients, staff, and management.
• Maintain proper filing and documentation of patient records.

Billing & Payment Support:

• Assist patients with billing inquiries and payment directions.
• Issue receipts or direct patients to the appropriate payment points.
• Coordinate with accounts or HMO desk where necessary.

Confidentiality & Compliance:

• Maintain confidentiality of patient information at all times.
• Adhere to hospital policies, procedures, and ethical standards.
• Ensure compliance with health and safety regulations.

Qualifications & Requirements

• Minimum of OND/HND/Bachelor’s Degree in Business Administration, Public Administration, Mass Communication, or related field.
• Previous experience in customer service or hospital reception is an advantage.
• Proficiency in Microsoft Office and hospital management software.
• Good telephone etiquette and interpersonal skills.