Front Desk Officer at Cardinal Torch Company Limited

Job Summary

This post holder would be responsible for all receptionist and clerical duties and offering administrative support at the desk of Cardinal Torch’s main entrance. She will be the face of the company for all visitors and will be responsible for the first impression made.

Responsibilities

• May be the first point of contact for suppliers and customers.
• Ensure cleanliness and proper arrangement of the reception area, equipment,accessories and workstation, where all reception/lobby/workstation technical issues should be routed through the Line Manager.
• Greeting and welcoming customers/staff into the building
• Answer all incoming calls and redirect them or keep messages
• Resolve the basic queries of customers. For this, the receptionist should have some
• basicknowledge about Cardinal’s Torch policies and procedures.
• Resolve customer complaints in a professional and friendly manner and redirect to LineManager for support.
• Escalate all incidents, customer/guest issues urgently to the Supervisor for immediatecorrective actions.
• Receive letters, packages, etc., and distribute them
• Prepare outgoing mail by drafting correspondence,check, sort and forward emails,securing parcels etc.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Ensure the security and confidentiality of sensitive information.
• Monitor and order front office supplies when necessary and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records and monitoring of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
• Provide assistance in general administrative activities and any other duties as assigned by the Line Manager on a need-be basis.

Requirements and skills

• First degree in any related field; additional certification in Office Management is a plus
• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude

Female candidates only