Front Desk Officer at C & I Leasing Plc

Duties/Responsibilities

Customer Service Management:

• Communicate the Institute offerings to clients and answer inquiries about the Institute.
• Manage the front office and ensure conduciveness for receiving visitors.
• Provide the highest level of service by quickly and accurately identifying client needs and articulating the appropriate solution to their questions and / or issues.
• Pro-actively dealing with complaints, enquiries and concerns via phone, email, and live chat.
• Maintain a high level of personal integrity and comply with the Institutes Code of Conduct.
• Communicate with various departments and make use of all internal systems and resources available to obtain the necessary information to resolve inquiries for clients.

Communications Management:

• Management of the Live chat feature on the website.
• Answer incoming telephone calls, assist callers, take messages, make community referrals, and direct calls to staff members.
• Receive and transfer telephone calls to staff promptly and effectively.
• Ensure prompt registration, dispatch and distribution of incoming mail and correspondence to appropriate offices or staff members.
• Maintain logbooks in respect of correspondence in and out of the office.

Front Office/Facility Management:

• Grant access to the building by appropriate implementation of visitors’ policy.
• Maintain office security by following safety procedures and controlling access via the front desk.
• Update and maintain member/visitor information and program tracking.
• Prepare staff attendance record and report an analysis monthly.
• Administrative support in the management of facility vendors.

Educational Qualification and Experience

• Candidates should possess a Bachelor's Degree in Social Sciences, Humanities, or related discipline
• Minimum of 2 years post-graduation experience on a similar role in a reputable organization, verbal communication skills.