Front Desk Executive at Sambus Geospatial Nigeria Limited

Role Summary

• The front desk executive is responsible for offering support at the front desk of the company and the Finance and Operations Department.

Role Responsibilities

Front Desk & Administration Duties:

• Greet and welcome guests as soon as they arrive at the office. Direct visitors to the appropriate persons and/or office. Answer, screen and forward incoming phone calls.
• Answering and directing phone calls to relevant staff.
• Accepting all letters and packages and distributing them to their appropriate departments.
• Organizing travel arrangements for senior managers and other staff.
• Responsible for handling front office reception and administration duties

Internal Operations Duties:

• Providing support to the procurement activities
• Coordinate repairs of office equipment.
• Scanning document for various department. Perform other duties as requested by management.
• Maintains stock list and manage supplies when needed.
• Monitors and coordinate the transport department. This includes team meetings and conveying information from senior management to the transport team
• Ensuring that the Office vehicles are in good condition
• Ensure that the office environment is neat and conducive
• Ensure that all OEM information are communicated to staff and any other operational task as may from time to time assigned by the line manager

Customer Support Duties:

• Provide accurate information in person and via phone/email. Receive, sort and maintain office security by following safety procedures and controlling access via the reception desk (e.g. monitoring logbook, issue visitor badges etc.).
• Handling Esri and OEM-related issues to do with administration and operations.
• Complaint handling and resolution: Serving as the first point of contact for client complaints and collating and passing on client complaint issues to the relevant department (this must be done using the complaint resolution form and protocols)
• Placing and sending out clients’ orders with 3 days of payment confirmation
• Carrying out regular customer satisfaction survey and report on feedback and any other customer service tasks as may from time to time assigned by your line manager