Front Desk / Customer Service Officer at Periwinkle Residences

About the Role:

• In this dynamic role, you will be the ambassador of Periwinkle Residences, creating a welcoming and professional environment for clients, potential clients, and visitors.
• You will be responsible for a variety of tasks, ensuring the smooth operation of the front desk and providing exceptional customer service that reflects our commitment to luxury living.

Responsibilities:

• Be the First Impression: Greet clients and visitors with a warm smile, professional demeanour, and a genuine interest in their needs.
• Communication Hub: Answer phones, emails, and inquiries in a timely, efficient, and professional manner.
• Front Desk Management: Manage the day-to-day operations of the front desk, including scheduling appointments, coordinating access control (key management, issuing guest passes), receiving deliveries, and maintaining a clean, organized, and luxurious workspace.
• Digital Communication Champion: Utilize Mailchimp and other communication tools to create, design, and disseminate informative and engaging content to residents and clients (e.g., newsletters, event announcements, maintenance updates, resident surveys).
• Records: Maintaining accurate records, and ensuring a smooth and efficient move-in/move-out process.
• Problem-Solving Pro: Proactively address resident concerns and complaints professionally, seeking solutions to ensure satisfaction and maintain a positive relationship.
• Luxury Living Expert: Develop a comprehensive knowledge of Periwinkle Residences' amenities, services, and local area to effectively answer resident and client inquiries and provide exceptional recommendations.
• Reporting and Analytics: Prepare reports on key metrics (e.g., client inquiries, appointment scheduling) to identify trends and areas for improvement.
• Embrace Technology: Be proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and a property management software system (if applicable).
• Team Player: Collaborate effectively with the property management team and other departments to ensure seamless service delivery.

Qualifications:

• Minimum of 2 years experience in a customer service or hospitality role, preferably in a high-end environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with people from diverse backgrounds.
• Strong organizational skills, time management skills, and the ability to prioritize multiple tasks in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of Mailchimp or similar communication software and a property management system (if applicable) is a plus.
• A genuine passion for providing exceptional customer service and exceeding expectations.
• A positive and friendly attitude with a smile that makes a great first impression.
• A keen eye for detail and a commitment to upholding the company's standards of excellence.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment within the luxury real estate sector.