Front Desk / Customer Service Officer at Brenhazy Limited

Job Description

• We are looking for a pleasant Front Desk/Customer Service Officer to undertake all receptionist and clerical duties of our main entrance.
• You will be the first contact for all visitors and will be responsible for the first impression we make

Job Responsibilities

• Keep the front desk tidy and presentable with all necessary material
• Greet and welcome guest
• Answer questions and address complaints
• Check, sort, and forward emails
• Prepare contract documents
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Identifying, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Manage large amount of incoming calls
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Educational / Professional Requirements

• Qualification Good First Degree in Mass Communications, English, and other related disciplines. Preferably a Master's Degree.

Work Experience:

• Minimum Experience Minimum of 2 years experience in Customer Service, or a similar role.

Competence Requirements:

• Excellent leadership communication skills
• Experience in managing payments, negotiating contracts, and determining property rates.
• In-depth knowledge of applicable property law, taxes, and financial statements
• Proven ability to advise and convince clients
• Excellent written, presentation, and oral communication skills.
• Proven experience working with minimum supervision
• Excellent intelligence-gathering skills.
• Excellent mentoring and people management skills.
• A team player Job Dimensions
• Good proficiency with Microsoft Office Programs
• Fluent English-language copywriting skills (interview will be held in English)
• Experienced in managing the implementation of PR plans, Campaigns, events, etc.