Front Desk at CARE International

Job Summary

• The front desk will undertake all receptionist and clerical duties at the desk of our main entrance.
• He/She will ensure effective and professional communication between CARE Nigeria and its visitors both internal and external.
• Being the face of the organization, and the first point of contact, the front desk representative must have a friendly and easy-going personality while also being very perceptive and disciplined, dealing with complaints and giving accurate information at all times.

Job Description
Responsibility #1: Welcome and Attend to all Visitors and Mails and Calls:

• Receive visitors and directing them appropriately.
• Provide an interface between correspondences from other organizations and CARE Nigeria.
• Handle all incoming and outgoing calls in a professional manner.
• Receive mails and parcels and ensure that they are appropriately dispatched without delay.
• Register all incoming and outgoing calls and mails, and other correspondence.
• Receive and deliver all applications for recruitment purposes
• Assist new applicants who come into the building to apply for positions, or to be interviewed.
• Keep updated records and files of all deliveries to CARE Nigeria.
• Answer questions and address complaints

Job Responsibility #2: Management of the Reception area and Meeting rooms:

• Keep front desk tidy, presentable and free of clutter.
• Manage the use of the meeting rooms to ensure there are no clashes by keeping a meeting room calendar to book all meetings.
• Ensure all relevant visibility materials are on display at the reception for visitors
• Manage all access into the office for visitors and report any challenge with the access control to supervisor.

Job Responsibility #3: Administrative Task:

• Assist in the provision of logistical support for all meetings, workshops
• Develop a rating system for mails received for the Country Director to enable easy retrieval
• Support basic admin and procurement system process to facilitate effective vendor management.
• Support operation team with vendor set up and management.
• Other Responsibilities as Assigned.

Requirements

• Degree or Certification in Business Administration or any related field
• At least 2 years working experience in a similar position and with a credible institution
• Proven experience as front desk representative, agent, or relevant position
• Familiarity with office machines (e.g. scanners, printer etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Excellent knowledge of MS Office package (especially Excel and Word)
• Customer service orientation
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills.