Front Desk and IT Personnel at Filmo Group

RESPONSIBILITIES:

• Installing and configuring computer systems, networks, printers and scanners.

• Planning and scheduling of maintenance upgrades on computer systems.

• Performing electrical checks on all computer equipment.

• Investigating, diagnosing, and solving computer hardware & software faults.

• Set up new users’ accounts and profiles on all computer systems.

• Solve all users’ password issues.

• Resolve all troubleshoot and network problems.

• Maintain records of all hardware & software licenses.

• Testing new technology.

• Obtaining replacement or specialist components, fixtures or fittings.

• Responsible for maintaining sanitation and orderliness of the company reception area at all times.

• Deal with all enquiries in a professional and courteous manner, in person and on the telephone.

• Receive In-coming mails/correspondence, registration of such documents and re-directing it to the appropriate staff.

• Maintain staff attendance register.

• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.

• Acts as first point of contact for guests and employees.

• Adhere to instructions given by management and ensure that all polices regarding front desk operations are adhered to.

• Perform any other duty that may be assigned by the Manager

• Ensure the understanding and application of quality policy on assigned jobs.

REQUIREMENTS:

• Great interpersonal skills

• Ability to multitask

• Customer-centricity

• Rapt attention to details

• Discretion

• Strong proficiency in the use of Microsoft Office productivity tools

• Ability to demonstrate commitment to ethical standards and high level of integrity

• Good oral and written communication skills.

• Expert knowledge of latest IT and software trends

• Great organizational skills