Front Desk & Admin Officer at Zeta Brent Education

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Track and order office equipment and supplies.
• Maintain records and files.

• Prepare and monitor office budget
• Troubleshoot Emergencies
• Keep updated records of office expenses and costs
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Oversee facilities services, maintenance activities and tradespersons (e.g. Electricians)
• Make travel arrangements
• Organize company documents into updated filing system
• Maintain accurate records and file manual and electronic copies of all the tender data i.e. correspondence quotations internal input etc.
• Improve the administrative systems, policies and procedures that are relevant industry.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Requirements

• B.Sc in Business Administration or in any other related field of study
• 2-3 years working experience in a similar role
• Good understanding of office administration practices.
• Excellent written and verbal communication skills including professional phone etiquette.
• Robust knowledge of Microsoft Office programs (PowerPoint, Outlook, Excel, and Word)
• Excellent organizational skills including ability to prioritize and coordinate multiple tasks.
• Ability to coordinate several projects to a successful completion with little or no supervision.
• Excellent interpersonal skills with the ability to effectively interact with internal and external business partners and staff at all levels.
• Exceptional problem resolution and decision-making skills.
• Proactive: ability to think strategically and be creative in carrying out assigned task.