Fraud Specialist at Waya Multilink

• Conducts research and recommend solutions for review and assessment; 

• Performs initial review of complainant submission and works in partnership with team members to fulfill the end-to-end process; 

• Follows written risk and compliance policies and procedures for business activities; 

• Review flagged transactions for indicators of fraud; 

• Work with discretion and maintain the confidentiality of Waya Paychat and its clients; 

• Communicating effectively with internal and external partners via email and phone; 

• Keeps abreast of system changes, new technologies, rules and regulations as required in the financial sector; 

• Prepare monthly fraud loss write-offs for management; 

• Report any instances of non-compliance to appropriate management; 

• Research outstanding items and follow up with appropriate individuals to clear items within a reasonable time; 

• Maintain a lead role in working with relevant departments to uncover fraud situations; 

• Perform project related work which includes performing research, written communications, business case development and other activities as assigned; 

• Other duties as needed; 

Requirements: 

• Minimum of  3 years working as a fraud specialist in a financial sector; 

• Complaint resolution experience; 

• Customer service experience; 

• Prior experience in a high-volume support or transactional role in the fraud space; 

• Process driven and task oriented; 

• Computer literate and able to learn new programs as needed; 

• Demonstrated ability to identify details/patterns amid large quantities of data; 

• Able to communicate professionally across channels; 

• Knowledge of, or experience with, SQL or other relational databases; 

• Excellent organizational skills. to maintain fraud and dispute case files; 

• Ability to maintain composure during difficult member interactions; 

• Experience and demonstrated proficiency with Microsoft Office tools (Word, Excel, and Access); 

• Excellent communication, listening and consulting skills needed for member interaction regarding their fraud and dispute cases; 

• Strong analytical skills to detect and identify weaknesses in the company’s systems