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  • Posted: Jul 26, 2022
    Deadline: Not specified
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  • WAYA is a multi-purpose messaging, social media and mobile payment developed by WAYA Multi-link Limited in November 2018. WAYAApp is designed to ease the problems of transactions in Nigeria. We are committed to providing a cashless and secured mobile application that assist businesses, individuals and non-profit organizations in operating sustainably around the world at large.
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    Fraud Specialist

    • Conducts research and recommend solutions for review and assessment; 

    • Performs initial review of complainant submission and works in partnership with team members to fulfill the end-to-end process; 

    • Follows written risk and compliance policies and procedures for business activities; 

    • Review flagged transactions for indicators of fraud; 

    • Work with discretion and maintain the confidentiality of Waya Paychat and its clients; 

    • Communicating effectively with internal and external partners via email and phone; 

    • Keeps abreast of system changes, new technologies, rules and regulations as required in the financial sector; 

    • Prepare monthly fraud loss write-offs for management; 

    • Report any instances of non-compliance to appropriate management; 

    • Research outstanding items and follow up with appropriate individuals to clear items within a reasonable time; 

    • Maintain a lead role in working with relevant departments to uncover fraud situations; 

    • Perform project related work which includes performing research, written communications, business case development and other activities as assigned; 

    • Other duties as needed; 

    Requirements

    • Minimum of  3 years working as a fraud specialist in a financial sector; 

    • Complaint resolution experience; 

    • Customer service experience; 

    • Prior experience in a high-volume support or transactional role in the fraud space; 

    • Process driven and task oriented; 

    • Computer literate and able to learn new programs as needed; 

    • Demonstrated ability to identify details/patterns amid large quantities of data; 

    • Able to communicate professionally across channels; 

    • Knowledge of, or experience with, SQL or other relational databases; 

    • Excellent organizational skills. to maintain fraud and dispute case files; 

    • Ability to maintain composure during difficult member interactions; 

    • Experience and demonstrated proficiency with Microsoft Office tools (Word, Excel, and Access); 

    • Excellent communication, listening and consulting skills needed for member interaction regarding their fraud and dispute cases; 

    • Strong analytical skills to detect and identify weaknesses in the company’s systems 

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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