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Kuda is a full-service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more.
Role Overview:
As we work to consistently improve our service offering to our customers, we are searching for a highly cerebral Fraud Operations Analyst to join our Fraud Team and ensure that we not only manage fraud queries efficiently and effectively, but that we work to proactively prevent cases of fraud from occurring.
In this highly impactful role, you will primarily be responsible for pre-empting, identifying, mitigating, and preventing all forms of fraud across our business. This will require you to take ownership of the management and investigation of electronic fraud within the organization.
To be successful, you will need to react swiftly to any semblance of fraud and ensure it is addressed within an expeditious timeframe and escalated appropriately to mitigate the loss of funds. You will be responsible for providing customers with investigative findings on reported fraud.
Given the critical nature of this department, our fraud team may be required to work night and weekend shifts as we strive to provide our customers and industry stakeholders with resolution on any fraud cases in quickest time possible.
Roles & Responsibilities:
Requirements
Experience:
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