Floor Supervisor at Mopheth Group

Job Description

• We are seeking an experienced Floor Supervisor to join our retail team. The ideal candidate will have a minimum of 3 years of experience in the retail industry, including previous roles as a floor supervisor and manager.
• This individual will be responsible for overseeing the day-to-day operations of our retail floor, ensuring exceptional customer service, and maximizing sales.
• Proficiency in Excel is a must for this position.

Job Functions / Responsibilities

• Supervise and coordinate the activities of retail staff on the sales floor.
• Ensure the retail floor is well-organized and visually appealing.
• Train, mentor, and coach sales associates to provide excellent customer service.
• Monitor and achieve sales targets, promoting upselling and cross-selling.
• Manage inventory and stock levels, and conduct regular stock checks.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Prepare and analyze sales and performance reports using Excel.
• Provide daily reports to the Store Manager on sales, inventory, and any notable issues.
• Collaborate with the store manager to develop and implement sales strategies.
• Maintain a clean and safe shopping environment.
• Ensure compliance with company policies and procedures.

Requirements / Qualifications

• Educational qualification of OND, HND, or B.Sc.
• Minimum of 3 years of retail experience, including roles as a floor supervisor and manager.
• Proficiency in Microsoft Excel is required.
• Strong leadership and communication skills.
• Excellent customer service skills.
• Ability to work in a fast-paced retail environment.
• Problem-solving and decision-making abilities.
• Attention to detail and organizational skills.

Benefits

• Competitive salary
• Health Maintenance Organization (HMO) coverage.
• Pension benefits.
• Opportunities for career advancement.
• Dynamic and collaborative work environment.