Floor Representative at Altara Credit Ltd ("Altara”)

Location: Ibadan (Iwo road axis), Oyo
Employment Type: Contract

Job Description

• Maintaining Altara Credit image to the highest standards and ensuring the showroom, stockroom and all displays are neat and tidy at all times.
• Explains Altara Credit schemes to customers
• Initiate inspiring customer interaction by building and maintaining meaningful relationships to recognize customer requirements
• Ensuring that Altara Credit Customers are attended to at the highest levels of customer service at all times, serving Customer in a courteous and professional manner, handling customer complaints efficiently and providing accurate advice.
• Assisting with stock management ensuring deliveries are put away timely and ensuring the shop floor is replenished at all times.
• Assists supervisor with preparation and sending reports
• Ability to cross sell products to customers
• Receive payments from customers and prepare necessary invoices and schedules
• Carry out other responsibilities as assigned by Lead.

Job Requirements

• B.Sc / HND in Business Administration, Marketing, Economics or any related discipline
• Minimum of 2 years experience as a customer service representative in a consumer finance company, microfinance or bank
• Excellent written and face interpersonal, communication and persuasion skills
• Strong mathematical skills
• Relationship management
• Knowledgeable in Microsoft office tools including MS Excel, Word and power point
• Analytical, problem solving skills, organizational skills and attention to details
• Great at time management, multitasking and prioritizations skills.
• Preferably Male.

Skills Required:

• Exceptional communication skills
• Ability to multitask
• Rapport building
• Good time management
• Attentive to detail
• Proven sales and customer satisfaction record
• Good product knowledge
• Strategic prospecting skills.