Floor Manager (Chinese) at Alpha Mead Group

Responsibilities

• Manage all communication with employees before and after conferences and finalize all deals in the company.
• Manage the day-to-day activities of the assigned floor in a professional way and with high availability.
• Monitor the visitor’s registration as they visit the facility
• Investigate all issues on the floor and assist in resolving all issues that may arise for the management team and working staff.
• Analyze and identify growth for all projects at workstations and ensure high-quality service.
• Check in and keep personal belongings and luggage for visitors or business travelers.
• Ensure the health and environmental supervision and security management of the responsible area
• Assist with staff queries both in person, by email, or via telephone alterations to reservations, etc
• Conduct regular floor walks to ensure brand standards are maintained at all times in terms of cleanliness, maintenance, and replenishment
• Solely responsible for receiving express and documents.
• Complete the daily work log and complete the assigned tasks.
• Monitor work and maintain an efficient rapport between floor employees and the directors’ board.
• Assist in receiving and introducing important customer meetings on the floor.
• Receive all kinds of complaints and send the complaint summary to the department.
• Inspect all assigned rooms for cleanliness and repair works
• Execute other duties as directed by the Facility Manager

Qualifications

• First degree from any reputable institution
• Minimum of 4 years of experience working in a client-facing role.
• Experience working in a hospitality industry
• Candidate must be able to communicate fluently in Chinese
• Have a good professional image and temperament, and understand basic reception etiquette.
• Be familiar with the work processes related to administration and office management, and have good communication, coordination, and organization skills.
• Proficient in using Microsoft Office application
• Good customer service skills
• Proactiveness in resolving issues
• Good compressive resistance.