Floor Attendant at Washryte Limited

Job Summary

• The Floor Attendant shall be attentive to support the functions of the company and the needs of our customers.
• The Floor Attendant shall use various techniques to clean customer’s clothes such as spotting, cleaning and folding of laundry as needed, and support the operations of the company.

Job Roles and Responsibilities
The Floor Attendant shall be responsible for the following:

• Handle all drop off.
• Sort clothing according to colours, texture, type and fill the Drop-off form.
• Take the drop-off form to the front office for billing.
• Wait for the Front Office to confirm payment and give directive to go ahead with the drop-off and also assign him/her the wash.
• Wash, dry and fold the laundry as required.
• Remove stains from items using the appropriate procedures.
• Monitor and track assigned laundry to avoid mix-up or loss of customers’ clothing/items.
• Maintenance of laundry equipment by notifying the necessary authority about damages or changes with the machines.
• Ensure that the floor remains clean at all times.
• Anticipate and respond to customers' queries, concerns, and complaints.

Job Specifications
Education & Experience:

• Minimum of SSCE certificate.
• 1-2 years of proven work experience as a Floor Attendant or experience in a laundry or dry cleaning outfit.
• Customer service attitude.

Knowledge:

• In-depth industry and market knowledge.
• In-depth knowledge of chemical application.
• In-depth knowledge of textiles and best way of washing.
• Customer relationship management.
• Adequate laundry knowledge.
• Business Management.
• Team Management.

Skills / Physical Competencies:

• Good Communication skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Management skills
• Attention to details.
• Reporting skills.
• Interpersonal skills
• Problem Solving Skills
• Motivation for Sales
• Time Management

Behavioural Competencies:

• Integrity
• Fairness
• Ability to be resourceful and proactive when issues arise
• Professional attitude and appearance
• Consistent
• Excellent organizational skills
• Resilient
• Independent
• Adaptable

Quality / Technical Competencies:

• Familiarity with cleaning detergents and laundering equipment
• Ability to stand for long periods.