Field Support Engineer (Radio or Fiber) at Hoop Telecoms

Job Summary

• We are seeking a skilled and proactive Field Support Engineer to provide on-site technical support, installation, and maintenance services for our telecommunications infrastructure. 
• The ideal candidate will ensure consistent network performance, resolve field issues efficiently, and contribute to excellent service delivery across client locations in Lagos.

Responsibilities

• Install, configure, and maintain telecom equipment including routers, switches, antennas, and fiber optics.
• Respond to service calls and deliver hands-on technical support to clients.
• Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
• Troubleshoot and resolve connectivity or hardware issues efficiently.
• Liaise with the Network Operations Center (NOC) for escalations and network status updates.
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Ensure safety and compliance with company protocols during all field operations.
• Support project rollouts and system upgrades as directed.
• Train end-users or junior field technicians when necessary.

Requirements

• Bachelor’s Degree or HND in Electrical / Electronic Engineering, Telecommunications, or related field.
• Minimum of 3 years  experience in field support within the telecoms industry.
• Proficiency with networking tools, diagnostic devices, and telecom systems.
• Solid understanding of IP networking and telecommunications infrastructure.
• Strong communication, troubleshooting, and time management skills.
• Flexibility to travel to client sites across Lagos and work under varied conditions.
• Experience with fiber optics installation and splicing.
• Familiarity with wireless networks (Wi-Fi, LTE, microwave).
• Knowledge of telecom industry standards and safety protocols.

Benefits

• Be part of an innovative and fast-growing telecoms company.
• Opportunity for career advancement and professional development.
• Competitive compensation and a collaborative work environment.