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  • Posted: Jul 17, 2025
    Deadline: Not specified
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  • Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions. Our goal is to be the telecom company of choice for voice, video, and data for consumers in Nigeria, West Africa, Africa, an...
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    Field Support Engineer (Fiber)

    About the job

    • Install, manage, and maintain Hoop Telecoms fiber optics cable both aeriel and underground.
    • Install and manage CPE routers, switches in customer last miles installations.
    • Good knowledge of longhaul, shorthaul PTP and PTMP fiber infrastructure installation and management.
    • Good knowledge of installing, managing and troubleshooting of FTTx fiber infrastructure.
    • Experienced in the use of fiber equipment and tools like splicing machine, OTDR, VFL, Light source, power meter etc.
    • Excellent splicing experience and excellent knowledge to read traces using OTDR, VFL and Light source in.
    • Conduct technical site surveys and advise on link feasibility LoS nLOS.
    • Ability to manage locals and field challenges when they arises..
    • Familiarity with Lagos streets and it environs both Mainland and Island.
    • Maintain accurate documentation of field activities, service reports, and equipment status.
    • Respond to and resolve issues with fiber optics cable, configuration and connectivity.
    • Ability to configure Mikrotik routers, TPLink routers, GPON/ONU devices.
    • Good knowledge of fiber optics technology and ability to troubleshoot issues when it arises.
    • Basic knowledge of TCP/IP.
    • Good knowledge structured cabling and management in cabinet, closures, indoors and outdoor installation.
    • Respond to service calls and deliver hands-on technical support to clients.
    • Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
    • Troubleshoot and resolve connectivity or hardware issues efficiently.
    • Liaise with the Network Operations Center (NOC) for escalations and network status updates.
    • Ensure safety and compliance with company protocols during all field operations.
    • Support project rollouts and system upgrades as directed.
    • Train end-users or junior field technicians when necessary.

    Benefits

    • Opportunity for career growth
    • Training and Development
    • Opportunity to work in a thriving organization

    Check how your CV aligns with this job

    Method of Application

    Send CV to hr@hooptelecoms.com

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