Field Support Engineer (Fiber) at Hoop Telecoms

About the job

• Install, manage, and maintain Hoop Telecoms fiber optics cable both aeriel and underground.
• Install and manage CPE routers, switches in customer last miles installations.
• Good knowledge of longhaul, shorthaul PTP and PTMP fiber infrastructure installation and management.
• Good knowledge of installing, managing and troubleshooting of FTTx fiber infrastructure.
• Experienced in the use of fiber equipment and tools like splicing machine, OTDR, VFL, Light source, power meter etc.
• Excellent splicing experience and excellent knowledge to read traces using OTDR, VFL and Light source in.
• Conduct technical site surveys and advise on link feasibility LoS nLOS.
• Ability to manage locals and field challenges when they arises..
• Familiarity with Lagos streets and it environs both Mainland and Island.
• Maintain accurate documentation of field activities, service reports, and equipment status.
• Respond to and resolve issues with fiber optics cable, configuration and connectivity.
• Ability to configure Mikrotik routers, TPLink routers, GPON/ONU devices.
• Good knowledge of fiber optics technology and ability to troubleshoot issues when it arises.
• Basic knowledge of TCP/IP.
• Good knowledge structured cabling and management in cabinet, closures, indoors and outdoor installation.
• Respond to service calls and deliver hands-on technical support to clients.
• Conduct regular site inspections and preventive maintenance to ensure optimal network uptime.
• Troubleshoot and resolve connectivity or hardware issues efficiently.
• Liaise with the Network Operations Center (NOC) for escalations and network status updates.
• Ensure safety and compliance with company protocols during all field operations.
• Support project rollouts and system upgrades as directed.
• Train end-users or junior field technicians when necessary.

Benefits

• Opportunity for career growth
• Training and Development
• Opportunity to work in a thriving organization