Field Service Supervisor at Resource Intermediaries Limited

Job Summary

• The Field Service Supervisor is responsible for leading a team of field service technicians, ensuring that all service calls are completed on time, to specification, and in compliance with company standards.
• The supervisor will oversee troubleshooting, repairs, installations, and maintenance of products or systems at customer locations.
• The role requires excellent leadership skills, customer service abilities, and technical expertise in the relevant field.

Responsibilites

• Team Management: Supervise and mentor a team of field service technicians. Provide direction, training, and support to ensure high-quality performance.
• Service Operations: Oversee daily service operations, ensuring that work schedules are efficiently managed, and customer requirements are met. Coordinate technician assignments and monitor their performance in the field.
• Customer Interaction: Serve as the primary point of contact for customers during service visits. Ensure customer satisfaction by addressing inquiries, resolving issues, and ensuring that services are delivered in a timely and professional manner.
• Quality Control: Ensure that all field services are performed according to established quality standards and safety guidelines. Perform site inspections and audits to ensure compliance
• Troubleshooting and Problem Solving: Assist field technicians in diagnosing and resolving complex issues that may arise during service calls.
• Inventory and Equipment Management: Monitor and manage the inventory of parts and tools needed for service visits. Ensure technicians are properly equipped for service tasks.
• Reporting: Maintain accurate records of field service activities, including service reports, inventory usage, and customer feedback. Provide regular reports to management on team performance, customer satisfaction, and operational efficiency.
• Safety Compliance: Ensure that all team members follow safety protocols and regulations when performing fieldwork. Conduct safety training sessions as needed.
• Training & Development: Identify training needs within the team and facilitate opportunities for professional development to ensure technicians remain up-to-date with industry standards and technology.
• Performance Metrics: Monitor key performance indicators (KPIs) such as service response times, first-time fix rates, and customer feedback to assess the team's effectiveness and efficiency.

Skills / knowledge / competencies (essential):

• Interested candidates should possess an HND / Bachelor`s Degree
• Experience: At least 3-5 years of experience in a field service role, with a minimum of 2-3 years in a supervisory or team lead capacity.
• Experience with the specific type of equipment, systems, or services provided (e.g., HVAC, electrical systems, machinery) is also preferred.
• Strong leadership and team management skills.
• Excellent problem-solving and troubleshooting abilities.
• Outstanding customer service and communication skills.
• Good understanding of field service processes, including scheduling, dispatching, and inventory management.
• Proficient in using field service software or management systems.
• Ability to work under pressure and handle multiple tasks simultaneously.

Salary
N300,000 - N400,000 monthly.