Field Service Engineer / Technical Support Officer at Powerex

Job Summary

• To provide technical support services for troubleshooting, repair, and maintenance of Automatic Voltage Regulator (AVR), Uninterruptible Power Supplies (UPS), and related equipment, while ensuring adherence to internal quality control standards.

Responsibilities

• Participate in daily toolbox meetings to align team objectives and HSE protocols.
• Perform assessment and routine inspections on facility generators, AVRs, UPS units, and other electrical infrastructure.
• Troubleshoot and repair electrical and power system faults, including the replacement of components such as capacitors, boards, and cables.
• Conduct field visits to client sites for fault calls and inspections, documenting observations and taking corrective actions.
• Ensure safety and proper configuration of electrical installations, including server rooms and office outlets.
• Support infrastructure maintenance, such as power outlet installations and gate automation systems.
• Communicate technical findings and service needs with internal teams and external clients.
• Liaise with HR and administrative departments for official documentation and personal record updates.
• Maintain accurate records of repairs, components used, and issues encountered.
• Ensure appropriate power systems and solutions design with simplified drawings.
• Service level agreement (SLA) implementation and monitoring.

Education

•  Bachelor's Degree in Electrical Engineering.

Experience:

• Minimum of 5 years of experience.

Other Requirement:

• Candidate must be willing to travel.

Skills:

• Proficient in UPS systems troubleshooting and repair
• AVR diagnostics and component replacement
• Electrical and electronic fault detection
• Spares identification and technical part matching
• Workshop repair procedures
• Quality control and assurance testing
• Problem-solving and root cause analysis
• Time management and prioritization
• Technical documentation and reporting
• Client communication and professional conduct
• Adaptability in dynamic field environments
• Collaboration with cross-functional teams (inventory, procurement, repair units)
• Multimeter and diagnostic tools
• UPS testing equipment
• Soldering tools and repair kits.