Field Sales Specialist at DHL

DHL Global Forwarding has an opening for Field Sales Specialist in Lagos, Nigeria Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies. Join us in connecting people and improving lives!             

In this Field Sales Specialist position   

• Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience
• Manage projects / processes, working independently with limited supervision
• Problems faced are difficult and sometimes complex
  • Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment
• Secure new business and build on existing core business through repeat orders
• Respond to inquiries, resolve problems, promote and sell products/ services
• Identify and contact prospective customers and build relationships to generate future sales and repeat business
• Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate
• Build rapport and trust with customers by being informed about their business and market
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer
• Identify problems that may not be clear in own area of authority and modify work methods accordingly
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory
• Connect with and influence other specialist departments and 3rd parties e.g. external service providers
• May convince others to accept new concepts, practices, and approaches
• Build strong, trusting cross-functional relationships with DHL managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line managers and employees

Now, here’s what we need from you.

• Individual contributor who may manage two or fewer employees
• May direct the work of other lower level professionals or manage processes and programs
• Coach and review the work of lower level professionals