Field Force Effectiveness Manager at Emzor Pharmaceutical Industries Limited

Job Details

• Collecting and analysing customer data to guide business decisions.
• Oversee all aspects of a company’s customer relationship management (CRM) platform.
• Collaborate with sales, marketing, and IT teams to enhance the overall customer experience and to ensure the system works seamlessly for all aspects of the company.
• Acting as a liaison between the IT and the field team to identify consumer segments to be targeted for campaigns.
• Maintaining and improving data management processes and accuracy.
• Train and guide BDEs, KAMs, TCMs, and RMs to use the m-sales and web-sales systems effectively.
• Provide detailed regular reports to the sales and marketing teams, using the m-sales data.
• Assess the data quality within the m-sales system and work on data cleansing when required.
• Monitor the effectiveness of m-sales strategies and implement necessary changes.
• Serve as the first point of call for any m-sales-related challenges for the field staff.
• Analyse the effectiveness of CRM initiatives and report on KPIs.

A FEW SUCCESS INDICATORS:

• Customers’ Data Management.
• Field Force Operational Efficiency.
• M-sales optimization.
• Strong Communication skills, and Sales Performance Tracking.
• Team training and support on m-sales.
• Monitoring of m-sales performance.

QUALIFICATION FOR THE FIELD FORCE MANAGER ROLE:

• Bachelor\'s Degree: A degree in pharmacy, business administration, marketing, computer science, or a related field is required. A Master\'s Degree is an advantage.
• 5-7 Years of Relevant Experience implementing and managing CRM systems, ideally within the pharmaceutical or healthcare industry. Experience with data analysis and reporting.
• Pharmaceutical Industry Experience is Highly Valued: Several years of experience in sales, marketing, or customer relationship management within the pharmaceutical or healthcare industry—knowledge of relevant healthcare professionals (HCPs), and their channels.

REQUIRED SKILLS:

• CRM Software Proficiency: Strong knowledge of CRM software and systems, such as Salesforce, Oracle, or SAP.
• Data Analysis & Reporting: Strong analytical and data visualization skills using tools like Excel, SQL, Tableau, or Power BI. Able to analyze data and generate insights to improve customer relationships and business strategies.
• Problem-Solving & Decision-Making: Ability to analyze complex situations, identify solutions, and make informed decisions.
• Customer-focused: Strong focus on customer satisfaction and relationship management.
• Leadership & Management: Ability to lead and mentor team members, delegate tasks effectively, and motivate others.