Field Engineer at MOJEC/CLOU Meters Company

Job Scope 

• Planning & Scheduling Route planning: Create daily/weekly installation schedules for field teams based on customer list, geography, and priority zones.
• Material planning: Ensure correct number of smart meters, CTs, seals, cables, and tools are issued to each installer team.
• Customer notification: Send SMS/calls/appointments to customers about installation date and requirements.
• Oversight Team deployment: Assign installers and supervisors to specific locations and monitor their movement. 
• Quality control: Spot-check installations to ensure compliance with NERC, utility, and manufacturer standards. Check wiring, sealing, and commissioning.
• Safety compliance: Ensure PPE, lock-out/tag-out, and safety procedures are followed on site.
• Customer & Stakeholder Management Customer education: Explain benefits of smart meters, tariff structure, and how to read/operate the meter to customers.
• Issue resolution: Handle complaints during installation - no power, wrong location, tenant/landlord issues.
• Liaison: Coordinate with distribution engineers, customer service, marketing, and community leaders to reduce resistance
• Data & System Management/AMI data entry: Capture meter serial numbers, GPS coordinates, customer details, and photos into the billing system/MDMS after each install.
• Job completion tracking: Update dashboard with % completion, failed installs, and reasons for failure
• Report generation: Submit daily, weekly, and monthly reports on installations, rejections, and material usage to management.
• Stock control: Track meters issued vs meters installed vs meters returned/defective.
• Seal and asset accountability: Account for all seals, meters, and old analog meters removed.
• Defective handling: Coordinate return and testing of faulty meters.
• Compliance & Administration/MAP compliance: Ensure installations follow Meter Asset Provider and NERC MAP regulations for Nigeria, or local regulator standards. 
• Documentation: Collect signed job cards, customer consent forms, and proof of installation.
• Performance monitoring: Track installer KPIs: installs per day, first-time success rate, customer satisfaction.

Key KPIs for this Role Installation

• Target Achievement – % of monthly target met 
• First-Time Install Success Rate - % without callbacks 
• Data Accuracy - % of meters correctly captured in MDMS 
• Customer Complaints - number per 100 installs 
• Safety Incidents – zero tolerance.

Qualifications & Skills 

• BSc / HND in Electrical Engineering or related fields
• Strong problem solving, technical, math and science skills
• Strong written and verbal communication.
• Experience in crises management  
• Strong attention to detail and organizational skills.