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  • Posted: Mar 21, 2024
    Deadline: Not specified
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    Fiber means better, faster Internet Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breakin...
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    Field Engineer

    Duties & Responsibilities

    • Ensures the achievement of the KPIs set in terms of MTTR & TAT in resolving customer’s complaints.
    • Handle all escalations from customers for prompt resolutions
    • Provide customer support to internal and external clients that require physical intervention.
    • Involved in the integration of new circuits on the network
    • Provide technical reports and details to support fault analysis and management reporting; network faults analysis, root cause analysis and network performance.
    • Ensure timely and quality delivery of new links implementation
    • Ensure timely and accurate feedback of RFOs/ETRs/RCAs to clients within the agreed timeline.

    Required Qualifications

    • Minimum of Bachelor's Degree in Engineering / Computer Science or related field.
    • Minimum of 1 (one) year experience.
    • Knowledge of IP / MPLS, microwave and fiber optics technology
    • Good oral and written communication skills.

    Method of Application

    Interested and qualified candidates should send their CV to: careers@fob.ng using the Job Title as the subject of the mail.

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