We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
The Field Collections Officer will be responsible for visiting customers with overdue loan repayments, negotiating repayment arrangements, conducting field investigations, and supporting recovery efforts within assigned locations.
The ideal candidate should be resilient, result-oriented, and comfortable working extensively in the field. They will collaborate with internal teams to improve recovery rates, maintain accurate records of collection activities, and ensure all recovery efforts are carried out professionally, ethically, and in line with company policies.
Key Responsibilities
Conduct field visits to customers with overdue repayments
Negotiate and follow up on repayment arrangements
Support recovery of defaulted accounts and assets where necessary
Maintain professional relationships with customers and relevant stakeholders
Requirements
Previous experience in loan collections, recovery, or related field is an advantage
Ability to work independently and meet recovery targets
Familiarity with local routes and communities within assigned locations
Must reside in Lagos (Epe, Yaba, Oshodi, Ojo or Amuwo Odofin).
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