Field Collection Officer at PalmPay

Key Responsibilities

• Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments.
• Engage users to understand financial challenges and agree on realistic repayment arrangements.
• Verify and update customer information and repayment status promptly in the recovery system.
• Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation.
• Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary.
• Report field collection activities, observations, and suspected fraud cases to the supervisor as required.
• Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance.
• Uphold professionalism and protect the company’s brand reputation during all field operations.

Requirements

• SSCE / OND / HND / B.Sc in any related discipline.
• Minimum of 1 year experience in field collections, field agent operations, or related roles.
• Strong negotiation and interpersonal communication skills.
• Ability to work under pressure and meet weekly/monthly recovery targets.
• Willingness to travel within assigned territory.
• Familiarity with FCCPC recovery guidelines is an added advantage.
• Must be street-smart and maintain high ethical standard