Field Agent Supervisor at Youverify Online Services

Location: Yaba, Lagos

Primary Responsibilities

• Achievement of targets set for the region – FS has ownership for achieving the overall targets set for all territories within their area. They include targets for active agents, Completed tasks, task volume and others as may be assigned.
• Conduct regular spot check on agent activities
• Ensure that detailed weekly reports are sent
• Strategically train Agents to achieve set targets.
• Coaching/Mentoring Agents in the assigned territory
• Train and retrain Agents under their supervision to ensure that their jobs meet the expected standard.
• Mentor, coach and provide immediate correction to Agents and escalating issues to Sales Ops where applicable.
• Communicate important company updates to the Agents under their supervision and ensure that the information is understood.
• Ensuring agents are empowered to meet targets.

Knowledge and Skill Requirements

• Bachelor's Degree / HND from an accredited university or college/ Polytechnic
• A minimum of 1 year work experience.
• Candidates must have the ability to manage agents, meet deadlines and work under minimal supervision.
• He/she must possess the ability to train and be trained.
• Must have experience managing an agent network
• Must be able to understand and resolve issues as applicable.

Behavioural Competencies:

• Ability to listen
• Ability to organize task and set priorities- plan and effectively allocate resources appropriately
• Ability to work well under pressure or opposition, while maintaining effectiveness and self-control
• Ability to be either flexible or firm on a decision, depending on the required situation.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: a willingness to test ideas quickly and take learnings
• Strong ability to motivate, influence and advice people.

Salary
N60,000 - N80,000 monthly.