Female School Front Desk Officer at Millie's British International School(MBIS)

Description

• We require an exceptional Female School Front Desk Officer to serve as the first point of contact for visitors, pupils and parents to our school.
• The goal is to set the tone for our visitor’s experience and to maintain an organized and professional front office.

Key Requirments

• Must reside in Ibadan and be able to easily commute to Jericho, Ibadan
• A Degree in English Language/Business Administration/Managementgained from a reputable Institution
• Minimum 5 years demonstrable post qualification experience in a similar role in a school or other corporate organisations is essential
• Must have strong verbal and written communication skills to interact with pupils, parents, staff and visitors in a clear and professional manner
• Must have excellent customer service skills to provide a welcoming and helpful experience for all individuals coming to our school
• Must be professionally presented, self-confident and smartly dressed at all times
• Must be able to deal with in-person/telephone/online enquiries in an efficient, knowledgeable and courteous manner; ensuring accurate information is passed to relevant parties
• Be able to schedule appointments, conduct facility tours and process new registrations etc.
• Must be able to ensure smooth communication both internally and externally
• Must have excellent interpersonal skills and ability to work within professional boundaries and relate well with visitors, parents, pupils, staff and management
• Ability to remain calm and effectively manage and respond to difficult people or situations
• Ability to identify and analyse problems and use own initiative to produce acceptable solutions
• Proficiency in computer skills – including use of the internet, e-mail, MS Word, Excel and PowerPoint for excellent delivery of duties
• Knowledge of school marketing and ability to create content such as images, videos, graphics for the school’s social media channels is essential
• Understanding of school calendar management and be able to monitor this with little or no supervision
• Ability to maintain confidentiality and professionalism when dealing with pupil records and other private matters
• Detail-oriented to help accurately maintain records, handle paperwork and ensure that all necessary information is recorded correctly
• Must be able to plan and organise work in a fast-paced environment where exceptional level of service is required to be maintained, whilst managing multiple tasks, handling interruptions and prioritising effectively to meet deadlines
• Be open to change and be adaptable to unexpected situations to meet evolving needs