Fashion House Operation Manager at WorQulture

Location: Victoria Island, Lagos
Work hours: 9:00 a.m. - 6p.m. (Mondays - Fridays)

About the job

• Our client is in search of Operations Manager. The Operations Manager is responsible for planning production schedules and ensuring that the production process is carried out within budget and on time.
• The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.
• You will be responsible for managing all enquiries, relating them to the relevant department, managing the production of fashion pieces and ensuring every customer is satisfied.

Responsibilities

• Monitor daily operations and address potential issues when they arise
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and merchandising standards
• Following up with client orders to ensure they are delivered to clients promptly
• Ensure that the production of fashion pieces are in line with company standards
• Managing the production of fashion pieces and ensuring that all pieces are produced timely
• Deliver the highest level of professional service to customers
• Manage the flow of bookings and see to the delivery of fashion pieces from start to finish
• Maintain the cleanliness of the front office
• Recording daily sales, receive and follow up on payment of all client orders
• Build processes that meet our business objective and ensure compliance
• Recommending and displaying items that match customer needs
• Managing point-of-sale processes
• Actively involved in the receiving of new shipments
• Keeping up to date with product information
• Monitor financial data and recommend solutions that will improve profitability
• Following all companies policies and procedures.

Qualifications

• Bachelor's Degree or equivalent experience
• Minimum of two years experience in customer success

Other Requirements:

• Excellent verbal and written communications skills
• Strong interpersonal and analytical skills
• Detail-oriented
• Strong organizational skills
• Proficiency in Excel
• Excellent time management, project organization, and follow-through skills.
• Demonstrated ability to increase customer satisfaction.

Remuneration
N80,000 Monthly.