Facility & Hospitality Manager at Ascentech Services Limited

Reports to: General Manager

A client in the financial service industry is looking to hire an experienced Hospitality/Facility Manager.

Role Purpose

• The Facilities & Hospitality Manager is accountable for:
• Hard Facilities Management – building systems, maintenance, energy, HSE compliance.
• Soft Services & Guest Experience – reception, concierge, meeting-suite support, catering, housekeeping.
• Asset Management & Projects – furniture, interactive boards, café/kitchen fit-out, space moves.
• This role reports to senior leadership and works closely with IT, HR, and a lean service team (receptionists, cleaners, drivers, and outsourced vendors).

Key Responsibilities

Guest Experience

• Efficient check-ins; well-prepared meeting rooms; high-quality in-house café; excellent satisfaction scores; flawless VIP visit coordination.

Facilities Management

• High uptime on key systems; preventive maintenance compliance; energy efficiency; safety and regulatory compliance.

Asset & Inventory Control

• Real-time tracking of all assets; minimal loss/damage; successful capex project delivery.

Vendor & Budget Oversight

• Effective contract negotiation and management; regular performance reviews; cost efficiency without service compromise.

Event & Workplace Services

• Manage meeting room systems and logistics for internal events; oversee fleet, communications, and courier services.

Team & Culture

• Recruit and train service staff; promote service excellence and professionalism; ensure high engagement and ongoing development.

Requirements

• 7+ years in Facilities or Hotel Operations in a Grade-A office, luxury hotel, or corporate head office.
• Proven excellence in guest services.
• Strong technical FM knowledge (power, HVAC, BMS, fire systems, IT cabling).
• Experience with vendor management and FM budgets.
• HSE/FM certifications (e.g., NEBOSH, IFMA).
• Fluent English; proficient in MS Teams, SharePoint, CMMS.
• Availability for extended hours and urgent response.