Facilities Management Specialist at IBIC Investment Holdings

Responsibilities

• Supervise the day-to-day operations of our properties, ensuring that all facilities are well-maintained and operational.
• Work closely with the Group Operations Officer to manage budgets and ensure that all operational expenses are within budget.
• Hire, train and supervise staff, including housekeeping, maintenance and security personnel.
• Develop and maintain a comprehensive preventive maintenance schedule for all properties.
• Maintain utility bills and subscriptions across all properties and ensure a no failure policy
• Develop and implement processes to ensure that all guests receive exceptional service.
• Conduct regular inspections of the properties to ensure that all facilities are in good condition and meet our high standards.
• Work with external vendors and contractors to ensure that all maintenance and repairs are carried out in a timely manner.
• Oversee the management of all guest complaints and ensure that all issues are resolved quickly and effectively.

Qualifications

• At least 5 years of experience in facility/operations management, preferably in the hospitality industry.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• Strong problem-solving and decision-making skills.
• Proven track record of delivering exceptional customer service.
• Knowledge of budgeting and financial management.
• Ability to work flexible hours, including evenings and weekends.