Experienced IT Support Officer at Linx Networks Ltd

Responsibilities

• Respond to user requests, troubleshoot, and resolve technical issues via phone, email, or in-person.
• Set up and configure computers, printers, and other devices, as well as install and update software applications.
• Monitor, troubleshoot, and repair network connectivity issues, ensuring stable and secure connections.
• Identify and resolve technical problems, performing root cause analysis and implementing solutions.
• Assist users with technical issues, provide guidance, and conduct training sessions to enhance user skills.
• Manage and resolve technical incidents, minimizing downtime and impact on business operations.
• Problem Management: Identify, analyze, and implement solutions to prevent recurring technical issues.
• Ensure adherence to security protocols, perform security audits, and implement measures to prevent cyber threats.
• Work with other IT teams, such as development and infrastructure, to ensure seamless integration and support.

Requirements

• Bachelor's Degree in Computer science
• 3 - 5 years work experience.
• Relevant experience in IT support
• Must reside in Ogun state.
• Dedicated IT support personnels are encouraged in apply