Protocol Officer at Proten

Job Summary 

The principal duty of the Protocol Officer is to foster understanding and cooperation between individuals, corporations, organizations, and most importantly expatriates.

The incumbent manages all ticketing administration processes in the most efficient and cost-effective manner for the business – queue management, schedule changes, cancellations, exchanges, re-issues, debit memos, e-ticketing, etc

Job Description

• Make flight booking arrangements for staff on local and international travels
• Obtain prices from various airlines to find the best flight prices and options check-in for flights, select seats per staff preference, send boarding passes.
• Procure necessary medical insurance information for all travels including itineraries related to flights & accommodation as requested
• Managing databases of frequent flyer miles, tickets, and other important data
• Liaise with compliance manager on expatriate quotas, visa permit, and residency card and immigration documentations for expatriates.
• Arrange hotel and airport transfers travel packages in anticipation of travel
• Arranging lodging and accommodation for staff on local and international travels
• Plan and arrange logistics for airport pickups and local movement abroad
• Carry out research of airlines and airfares around the world including their coverage and destinations
• Maintaining records of meetings, phone calls, and other communications between the agency and foreign officials
• Develop strategy goals, objectives and programs for the team.
• Develop itineraries and agendas
• Conducting research to identify best practices in security protocols and procedures and making recommendations for improvements
• Managing other protocol officers
• Providing training to employees on proper protocol methods when interacting with foreigners
• Managing security operations during high-level diplomatic visits, such as arranging for security personnel, equipment, and facilities
• Model polite behaviour
• Prevent etiquette breaches or embarrassing cultural blunders.         
• Maintain, prioritize and file confidential records

Requirements

• First bachelor’s degree/HND in business administration or related fields
• Minimum of 5 years’ cognate experience in managing expatriates
• Relevant certification is an added advantage

Technical

• Proven experience as an expatriate protocol officer
• An analytical mind with problem-solving skills
• Excellent organizational and multitasking abilities
• Attention to details
• Time management
• Thoroughness.

Non-technical

• Excellent interpersonal skills
• Excellent written, verbal and presentation skills
• Excellent organizational and follow-up skills
• Competent in problem solving, team building, planning and decision maki