Executive Director / Chief Marketing Officer at KPMG

Skills and Capabilities

• Champion the sales and marketing strategy, product management and service delivery. Achieving sales revenue and overall sales budget for the bank
• Oversee the strategic directions for business leadership, development of products/ payments solution and relationship management
• Direct and indirect field sales, account management, and business relationship management
• Attract and retain customers and ensure development of a highly professional relationship
• Manage development of overall standards and guidelines for sales & marketing, including pricing, customer service, brand building, promotion & advertising
• Oversee, identify and develop business opportunities within the federation
• Design, plan and execute effective marketing campaigns
• Analyze company's marketing strategy and suggest improvements
• Drive and manage the customer value proposition to secure growth and a profitable sales development
• Determine KPIs for the marketing department, and track staff overall performance
• Drive customer satisfaction through effective and efficient service delivery on all channels
• Perform any other duties as assigned by the Managing Director.

Qualifications

• Bachelor's Degree in Business / Management or any related discipline from a reputable institution
• Post graduate degree or MBA is required
• Professional qualifications – CIBN and other related professional qualifications is an added advantage
• Minimum of 15 years’ experience in a commercial bank with at least 5 years in retail banking
• Strong hands-on retail experience
• Good technical knowledge of direct customer acquisition  
• Proven experience in business development
• Excellent leadership and management skills, as well as a good understanding of the financial inclusion, payment services and financial technology solutions sector
• Strong customer focus with the ability to establish and maintain successful client relations
• Good communication skills with the ability to communicate across the bank
• Trustworthy, ambitious, and able to work independently and in teams
• Knowledge of business relationships with governments across Nigeria
• Good project management skills
• Strong strategic planning, problem solving, analytical and execution skills
• Good business and commercial acumen
• High level of resilience, determination, and creativity
• Excellent interpersonal and presentation skills with the ability to build rapport across various stakeholders and effectively communicate and interact with top level management
• Ability to act with integrity, professionalism, and confidentiality.