Execution & Compliance Lead at Majeurs

Role Purpose

• The Execution & Compliance Lead is the engine of discipline at Majeurs. This role ensures that every department and manager delivers on their KPIs, SOPs, and commitments in line with the Majeurs Playbook.
• You will coach and hold department heads accountable — not replace them. By working through managers, you make execution predictable, eliminate founder bottlenecks, and ensure the organisation operates with consistency, accountability, and excellence.

Key Responsibilities
Playbook Execution & Compliance:

• Drive ≥95% compliance across all departments.
• Audit KPI reports and SOPs weekly/monthly (via managers, not manually).
• Identify systemic gaps and recommend process improvements.

Cadence & Governance:

• Run weekly KPI review meetings and track follow-through.
• Verify monthly KPI packs, variance reports, and QBR submissions.
• Ensure escalation ladders, SLAs, and decision rights are consistently applied.

Corrective Actions & Escalations:

• Maintain oversight of CAPA log; ensure ≥90% closure within SLA.
• Monitor RAG triggers and ensure timely escalation.
• Reduce founder-handled escalations to <10% of total.

Cross-Department Alignment:

• Enforce SLA compliance across Sales, Ops, Finance, Marketing, and Academy.
• Highlight friction points and coach managers to resolve issues.

Insights & Reporting:

• Deliver a Monthly Playbook Compliance Report (by Day 3 each month).
• Track compliance trends, highlight risks, and propose fixes.
• Present insights to the CEO and leadership team to drive improvement.

Requirements

• Candidates should possess relevant qualifications with experience.