Exective Chief of Staff at CredPal

Purpose Statement

• Responsible for translating strategy into execution, enforcing performance standards, and driving speed, efficiency, and accountability across all departments. This role anchors the COO’s office and serves as a high-leverage execution engine ensuring CredPal’s priorities across credit, payments, and investments are delivered with discipline, clarity, and measurable impact.

Responsibilities

Strategy Execution & Alignment

• Cascade company OKRs into departmental and individual execution plans with clear ownership and timelines.
• Translate executive priorities into actionable roadmaps, milestones, and delivery commitments.
• Lead cross-functional strategic initiatives including market expansion, product launches, restructuring, and operating model optimization.
• Identify execution bottlenecks across teams, systems, and processes and drive rapid resolution.
• Drive alignment across Product, Engineering, Risk, Growth, Finance, and Operations.

Performance Management & Accountability

• Own executive performance dashboards, KPI tracking, and reporting cadence.
• Lead structured performance reviews in partnership with HR and leadership.
• Flag underperformance early and enforce corrective action plans.
• Conduct operational audits across sales funnels, onboarding workflows, delivery performance, and unit economics.
• Ensure all teams operate against measurable outcomes, not activity metrics.

Operational Discipline & Excellence

• Own operating cadence including Weekly Business Reviews, Monthly Management Meetings, leadership stand-ups, and quarterly planning cycles.
• Standardize workflows, documentation, operating playbooks, and SOPs across the organization.
• Partner with Finance to monitor spend efficiency, ROI, budget discipline, and operational leverage.
• Strengthen internal execution processes and delivery discipline across departments.

COO Enablement & Executive Operations

• Act as a strategic and operational partner to the COO, supporting decision-making, prioritization, and follow-through.
• Prepare executive briefs, dashboards, decision memos, and leadership updates.
• Attend meetings on behalf of the COO when required, synthesize outcomes, and drive execution of next steps.
• Track execution of company-wide initiatives, surface risks early, and remove delivery blockers.
• Lead high-impact special projects requiring executive oversight and cross-functional coordination.

Cross-Functional Delivery & Culture

• Drive strong operating rhythms and execution accountability across leadership teams.
• Foster a culture of ownership, speed, discipline, transparency, and delivery excellence.
• Ensure strategic initiatives translate into operational results across all business lines.

Requirements

• Minimum 7 – 10+ years in Operations Leadership, Chief of Staff, Management Consulting, Strategy & Operations, or high-growth technology environments.
• Prior experience working directly with founders, CEOs/COOs, or executive leadership teams.
• Fintech, financial services, or regulated industry experience is a strong advantage.
• Strong analytical capability with advanced Excel / Sheets proficiency.
• Experience building dashboards using Tableau, Power BI, Looker, or similar tools.
• SQL proficiency preferred.
• Proven track record leading complex, multi-team initiatives with measurable outcomes.
• Strong project management discipline; Agile / Lean / Six Sigma familiarity preferred.
• Ability to move seamlessly from strategy to hands-on execution.
• Strong enforcement mindset balanced with high emotional intelligence.
• Ability to hold senior leaders accountable without formal authority.
• Excellent stakeholder management and executive communication skills.
• Strong understanding of P&L, unit economics, operating leverage, and growth drivers.
• Comfort operating in fast-paced, ambiguous, and regulated environments.
• High ownership, discretion, and judgment.
• Preferably Male.