Evening Supervisor at Washryte Limited

Job Summary

• As Evening Shift Supervisor, you will oversee the operations of the business during the evening shifts.
• He / She manages the evening shift staff by providing guidance, assigning tasks and monitoring performance.
• He / She is responsible for addressing any concerns and ensuring that employees adhere to company policies, and procedures.

Job Responsibilities

• Supervise laundry operations and manage staff effectively.
• Coordinate with other departments to ensure all laundry needs are met.
• Address and resolve any issues that arise within the laundry department.
• Handle customer complaints and feedback in a professional manner.
• Prepare and submit daily reports on laundry operations.
• Monitor workflow to maintain efficiency and quality.
• Manage inventory and take stock of available supplies.
• Liaise with the security personnels to ensure a safe environment.
• Conduct regular inspections to identify hazards and ensure compliance of health and safety measures.
• Ensure quality control of our laundry services.

Education & Experience

• Must have a B.Sc in any field.
• Must have a minimum of 4 years of proven experience working in a laundromat or hospitality sector as a Supervisor.
• Customer Service attitude.

Skills / Physical Competencies:

• Excellent interpersonal and active listening skills.
• Excellent Communication Skills and a strong command of the English language.
• Keen Attention to Detail.
• Conflict Management Skill
• Multitasking skills and good organizational skills.
• Ability to work calmly under high-stress situations.
• Ability to influence others positively.
• Management Skills
• Presentation Skills
• Ownership mindset
• Reporting Skills
• Problem Solving Skills
• Data and Inventory Management
• Negotiation Skills
• Team Management
• Time Management

Behavioural Competencies:

• Integrity
• Fairness
• Confidentiality
• Ability to be resourceful and proactive when issues arise
• Professional attitude and appearance
• Consistency
• Resilience
• Independence
• Adaptability

Quality / Technical Competencies:

• Proficiency in Microsoft Office Suite.
• Proficiency in the use of Customer Relationship Management (CRM) software.