ESO Datacenter Operations Specialist at Microsoft

As a Datacenter Operations Specialist you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure comprises a large global portfolio of over 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With personnel safety, environmental sustainability, and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  #COICareers

Qualifications

Required Qualifications: 

• High School Diploma or equivalent AND some industry experience
• OR industry experience and college course work.

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Experience in a 24x7x365 production environment or related experience.  
• Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.  
• Knowledge of physical Enterprise-class IT infrastructures.  
• Strong problem-solving skills, analytical capabilities, data analysis and attention to detail. 
• Ability to effectively prioritize and execute multiple tasks and projects autonomously.  
• Excellent customer service, interpersonal awareness, and communication skills (written and verbal).  

Responsibilities:

• Work across your partner teams, who support deployment, break fix, inventory and asset management, security, design and build, and compliance to ensure seamless site operation
• Develop and maintain relationships with leased facility landlord(s), IT service providers, and partner support teams
• Assume accountability for executing all physical infrastructure resources required to provide capacity
• Provide quality control for your datacenter-wide IT maintenance support activities across multiple service lines
• Be the primary point of contact for response to major incidents at your datacenter(s) and participating in proactive and timely resolution of such major incidents impacting MS Cloud services
• Oversee successful SLA adherence in deployment, break fix and inventory and asset management for your datacenters to ensure all local systems meet requirements supplied by Microsoft internal security and compliance teams
• Contributing to regional and global improvement programs as required