ERP / CRM Application Support Officer at Nigerian Exchange Group (NGX Group)

Job Summary

• Our Digital Technology Division is seeking a talented ERP/CRM Application Support Officer, with expertise in Microsoft Dynamics 365 to join our team immediately.
• In this role, you will be responsible for managing and overseeing the Microsoft Dynamics 365 ERP application.
• You will provide functional and technical support such as module set-up, granting access rights to functional users, workflow design as well as updates to all key stakeholders. The successful candidate will report to Team Lead, Application Support.

Responsibilities

• Perform Server administration tasks, including user/group administration, security permissions, research event log warnings and errors, and resource monitoring and ensuring system architecture components work together seamlessly;
• Ensure ERP software meets business requirements and goals, fulfils user requirements, and identifies and resolves systems issues;
• Lead ERP process automation projects, create and present business cases where appropriate, develop and execute project plans, and deliver results within targeted timeframe and within budget;
• Provide support to Groupwide users of the ERP
• Write, maintain data integrity in systems and support a variety of reports or queries utilising appropriate reporting tools;
• Manage and design mappings of all ERP tables, to ensure accurate data capture that promotes prudent compliance and enables comprehensive reporting;
• Develop user friendly procedures, guidelines, and documentation applicable to the ERP;
• Collaborate with other ERP users (Finance, Procurement etc.) to ensure integrity of the ERP;
• Manage vendor relationships as well as coordinate with vendors’ application support admins and relevant stakeholders for licensing and renewals; including cost optimisation;
• Lead implementation of the enterprise applications and support with current and future state analysis, configuration, and ongoing maintenance of the new enterprise technology platform;
• Monitor and track performance by tracking resolution progress and escalations;
• Administer and implement Service Level Agreements (SLAs) with key/relevant stakeholders, monitor performance levels and take corrective action as may be required.

Person Specification & Required Qualification(s)

• Candidates should possess an HND / Bachelor's Degree in any discipline;
• Professional certification(s) such as ITIL, PMP, Business Analysis, CompTIA and/or Microsoft 365 Certified is an added advantage;
• Must have 6-8 years’ cognate experience managing an ERP system, preferably Microsoft Dynamics 365;
• Significant knowledge of ERP applications (such as Microsoft Dynamics, Oracle, SAP, etc);
• HR/Payroll and or Finance related experience will be an added advantage.