Engineering Project Manager(Telecommunications-Retail) at Terawork

Job Responsibilities:

• Develop and execute strategies to effectively resolve telecommunications service issues in the field of Fiber Optics.
• Lead and oversee a team of Network Telecommunication Executives in identifying and addressing telecommunications service challenges.
• Create and implement service plans to ensure customer satisfaction and meet service level agreements.
• Collaborate closely with cross-functional teams to communicate service issues and resolutions in a timely manner.
• Cultivate strong relationships with customers, vendors, and stakeholders to ensure service level agreements are met or exceeded.
• Establish and maintain efficient working practices utilizing technology to minimize disruptions and improve operational efficiency.
• Monitor and report on key performance indicators and service level agreements, recommending improvements as necessary.
• Coordinate training and development programs for the team to enhance their technical skills and performance.
• Ensure compliance with company policies, procedures, guidelines, and relevant regulations.
• Stay updated on new product developments in network technology, providing input and guidance on customer service and support challenges.
• Continuously evaluate and enhance processes to optimize service delivery and increase efficiency.
• Fulfill other reasonable responsibilities assigned by the company.

Required Qualifications:

• Bachelor's Degree in Computer Science or a related field.
• 5+ years of experience in network administration and leadership roles.
• At least 5 years of experience in the telecommunications or Fiber Optics industry.
• CCNA or equivalent technical qualification.
• Strong problem-solving, critical thinking, and decision-making skills.
• Excellent communication skills, with the ability to effectively convey complex technical information to team members and stakeholders.
• Proficiency in Service Level Agreements and Operational Schedules.
• Strong working knowledge of TCP/IP.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong attention to detail and ability to maintain accuracy under pressure.
• Demonstrated ability to drive change and foster innovation.
• Ability to work independently and collaboratively, establishing effective relationships with various internal and external stakeholders.