Engineer (PHOTOCOPIERS, PRINTERS AND SCANNERS) at Willers Solutions

BRIEF

WE ARE SEARCHING FOR A HIGHLY-SKILLED COPIER TECHNICIAN TO INSTALL, SERVICE AND REPAIR A VARIETY OF PRINTERS, COPIERS AND SCANNERS. SUITABLE CANDIDATE MUST BE TECH SAVVY AND COMPUTER LITERATE.  

RESPONSIBILITIES

• Setting up and installing new printers, copiers, scanners, and copier management software.
• Providing routine service and maintenance to copiers, scanners, printers, and fax machines.
• Troubleshooting and repairing malfunctioning cartridges, printers, and copiers.
• Writing diagnostic reports and training manuals.
• Providing demonstrations and customer training.
• Managing orders and stock of new equipment, parts, and materials.
• Providing excellent customer support and service.
• Managing schedules and customer emergencies.
• Keeping abreast of the latest technologies and practices in the industry.

REQUIREMENTS

• BSc or HND in engineering
• MUST BE TECH SAVVY AND COMPUTER LITERATE.
• Minimum of 3 years' experience as a copier technician.
• Good knowledge of copier and printer technology.
• Strong organizational and time management abilities.
• Good written and verbal communication skills.
• Detailed knowledge of computer and copier management software such as MS Office, Xerox, and Ricoh.
• Preferred candidate should be able to set up new system, perform routine maintenance and resolve technical issues.
• Ability to diagnose faulty equipment and implement effective repairs.
• Strong customer service skills.
• Analytical thinking and problem-solving abilities.
• Able to work unscheduled hours or attend to client emergencies after hours.