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  • Posted: Feb 25, 2021
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
    Read more about this company

     

    Engineer, NOC

    Job ID: IRC4026

    Job Summary

    • Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

    Principal Functions    

    • 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
    • Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
    • Follow-up with resolver teams for resolution of network faults and incidents
    • Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
    • Provision of support for troubleshooting of POF and COF for network incidents
    • Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
    • Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
    • Provision of regular periodic updates on all network faults and incidents
    • Send notifications for planned/unplanned outages to all stakeholders
    • Provide operations primary point of interface for enterprise customers and partners
    • Conduct initial demarcation of enterprise customers and partners complaints
    • Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
    • Work with back office to ensure visibility of all network nodes
    • Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
    • Perform other duties as assigned by the Incident and Surveillance Manager.

    Educational Requirements

    • First Degree or equivalent in Electrical or Computer Engineering or a related discipline
    • Two (2) years post NYSC work experience

    Experience, Skills & Competencies
    Knowledge:

    • Network Administration
    • Microsoft Office suite
    • Network Surveillance/monitoring tools (advantage)

    Skills:

    • Personal Effectiveness
    • Problem Solving

    Behavior:

    • Passion for Excellence
    • Integrity
    • Empowering people
    • Growing people
    • Teamwork
    • Customer Focus.

    Method of Application

    Interested and qualified? Go to 9Mobile on careers.9mobile.com.ng to apply

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