Engineer, BSS & RAN Operations(Lagos) at T2 (Formerly 9Mobile)

Job Summary

• Handle the daily BSS operations including operations and maintenance, CR/WO implementation, and health checks for BSS and RAN systems.

Principal Functions

• Provision of high-level support to existing BSS/RAN technologies and product line
• Monitoring and resolution of 2G/3G/4G hardware and QOS alarms
• Update BSS hardware issue tracker periodically on daily basis.
• Support field to clear alarms and also follow up with the field team till issue is resolved.
• Request and follow up on spares request until issue is resolved
• Perform second line troubleshooting for site outages related to BSS issues and work with necessary back office teams including Field and NOC teams
• Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
• Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
• Attend to BSS & RAN related customer complaints
• Provide reports on service outages, determine root cause analysis and recommend follow up actions.
• Implement BSS/RAN-related work orders (WOs) and change requests (CRs).
• Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
• Perform other duties as assigned by the Manager, BSS & RAN Operations.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
• Two (2) to four (4)years post NYSC work experience in BSS/RAN operations
• Multi-vendor BSS/RAN experience