Electronic Security Systems (ESS) Manager at G4S

Reporting To: Sales Director / Managing Director

Department: Technology & Secure Solutions

Job Purpose

The Electronic Security Manager is responsible for planning, designing, scheduling, and controlling all electronic security technology activities to meet the strategic objectives of G4S Nigeria and its diverse corporate, industrial, and diplomatic clients.

The role combines technical expertise, project management, and commercial acumen to deploy and maintain cutting-edge security systems (CCTV, Access Control, Intrusion Alarms, and Fire Systems) while managing engineering teams and vendor SLAs.

Key Responsibilities

• Strategic Planning & Technology Leadership
• Drive Technology Strategy: Develop, implement, and manage the G4S Nigeria
• Electronic Security Systems policy and roadmap in alignment with regional and global group standards.
• Market Trends & Innovation: Continuously benchmark local offerings against international security trends, introducing innovative hardware/software solutions to the Nigerian market.
• Budgetary Control: Prepare, submit, and manage the annual hardware, software, and departmental technology budgets. Analyze monthly financial variances and optimize cost efficiency.
• Project Management & Solution Design
• System Design: Oversee the technical design, configuration, and engineering drawings for scalable electronic security solutions (specifically for high-rise commercial offices, residential estates, financial hubs, and transit facilities).
• Project Delivery: Actively manage a portfolio of active installations, ensuring projects are delivered on time, within scope, and on budget.
• Quality Assurance: Guarantee the technical quality of all project deliverables while proactively managing risks associated with system integration.
• Operations & Maintenance Management
• SLA & Vendor Management: Draft, implement, and monitor Service Level Agreements (SLAs) with technology providers, OEMs, and local outsource partners.
• Control Room & Core Infrastructure: Oversee the technical operational efficiency of the G4S Monitoring and Response Center (Control Room), ensuring seamless functionality of panic alarms, fleet tracking, and client CCTV feeds.
• Disaster Recovery: Establish and maintain robust IT data security principles, backup systems, and a functional business continuity plan for all electronic infrastructure.
• Client Relations & Business Development
• Technical Consulting: Support the sales team by attending high-level client meetings to present technical proposals, perform security audits, and deliver risk assessments.
• Customer Success: Act as the primary technical point of escalation for premium corporate clients to resolve critical system failures or performance gaps.
• Team Leadership & Governance
• Line Management: Supervise, mentor, and allocate tasks to field technicians, control room operators, and project engineers.
• Training & Compliance: Enforce strict health, safety, and environmental (HSE) standards on-site. Identify skills gaps in the technical team and organize routine OEM certifications.

Key Performance Indicators (KPIs)

• Percentage of projects delivered on time and within budget.
• Client SLA compliance rate for system maintenance and error resolution.
• Minimal system downtime within the G4S central monitoring infrastructure.
• Departmental profitability and accurate alignment with the approved technical budget.

Qualifications And Experience

• Education: Bachelor’s degree or Higher National Diploma (HND) in Electrical/Electronic Engineering, Computer Engineering, Information Technology, or a related field.
• Experience: Minimum of 5-8 years of progressive experience in Electronic Security Systems, with at least 3 years in a managerial or supervisory role within Nigeria or West Africa.
• Technical Certifications: Professional certifications in world-class enterprise security systems are highly preferred (e.g., Lenel, Gallagher, Milestone, Honeywell, Bosch, or Cisco CCNA). Project Management certification (PMP or PRINCE2) is a strong advantage.
• Industry Portfolio: Proven track record of managing electronic security rollouts for multi-site corporate environments, oil & gas facilities, or high-end residential estates.

Competencies & Technical Skills

• Deep knowledge of IP networking, fiber optics, wireless transmission, and cybersecurity integration for physical security.
• Strong ability to read, interpret, and modify architectural blueprints, electrical schematics, and CAD designs.
• Exceptional negotiation, contract management, and vendor liaison skills.
• High emotional intelligence with the ability to manage complex project stress and lead technical teams under pressure.
• Fluency in English (written and verbal) with excellent presentation and technical report-writing skills.